My Vent Thread

[Gingerbeard]

Why are there so many hoops to jump through before getting to talk with a company representative on the telephone? It wasn't like this, not long ago.
I have just been told by a machine that it couldn't let me talk to someone, at the moment, I should call back, and hung up on. This after a few minutes of giving it information.
Scripted platitudes that make me want to tell a person to buck off and answer my forking question. No. You don't know how I feel. No. If you look deep, deep down past your anonymous, telephone bank driven, minimum wage soul, you don't care, but are breathlessly hoping I don't open my can of ginger whoop-ass and ginger beer bong it to you.
Seller, middleman, and shipper say a package was delivered. Therefore, it is, bible-sworn testimony that the package was delivered. I've been given several useful tips on where I might find the hand-of-God delivered package because I might have missed it.
Good golly but I'm upset. Where's my dog? Dabber! Git chir ball! Git it...
I'm high when I write this and the missing package is for my pH pen. Ergo, this is weed related.

[dilvish]

Sounds like your experiencing "tele-hell". Me thinks it was Amazon...yes? You think that's bad...try getting service (in Canada) for Samsung products...their customer service is virtually non existent.

Big business looks at it this way...there are only a fraction of sales that need service and in order to keep profits high, spend as few resources on service as possible...like outsourcing to other countries.

Bottom line is this...pay a little more and buy it from a small company it will pay off in the end.

[Gingerbeard]

I prefer to give my money to Elon.
It's UPS I'm having issue with. Neither the seller nor eBay need be involved unless UPS is useless and I have to go for a refund through eBay.

[transcend]

From all accounts Samsung product service is non-existent all over the world.. especially on whiteware.
I've read stories of fridges going rusty well within the warranty period and the support centre blame the customer for the way they use it!?

[Ckbrew]

It appears that they got rid of the people and installed the AI. You didn't ask a question the AI could answer and it just shut you off.

[Gingerbeard]

Story of my life, actually. People ask questions but don't like my answers. Stupid Senate.

[Gingerbeard]

UPS says the address they have associated with my tracking number is not the one the seller sent. Yet, the UPS tracker shows the correct address.
It is amazing how calm I'm keeping about this. Don't get me wrong. I feel like drowning a baby animal. But I haven't. That's progress, y'all!

[UndergroundFarmer]

I work for a certain company (don't ask) that uses off-shored phone banks too. I have to face customers in their homes and I always get asked how to get around all that and talk to a native speaker from the get-go. Never pressing a button after the first prompt used to work because the machine assumed that you are using a rotary phone and would be forced to hand off the call. It may still work for some other companies though.

[Gingerbeard]

I usually hit zero or say 'operator' from the get-go. But that AI concierge bitch cock blocked me at every turn.
If I'm able to take my ginger wrath out on a live person, I insist on talking to a supervisor without telling the current operator what I want. If I can talk to a competent person, I'm all smiles. The worst person to deal with can be the owner of a company. But they can be the best, as well. eBay hooked me up with another issue. I am currently optimistic about chances of remuneration or replacement.
Anyone know where I can hook up with the Analog Underground? The one stockpiling analog anti-technology items to nigh overthrow the digital overlords, only to be digitally destroyed in fire? Not the record store. I don't have a record player. I prefer Pandora.

[PRIMO]

Gingerbeard Just tell her I know where you live fatima !! See if that helps ?

[Puglover1]

I went round and round with the DirecTV Robot a couple of years ago. I mean menu, options, screaming at it. I was a customer for 17 years, not my first rodeo. Finally the DTVR: What would you like to do next? Me: Slit my throat. DTVR: I can help you with that.

[Jebidiah]

I called our DMV and after being on hold a few minutes got a message saying “Due to the high volume of calls we are no longer accepting calls” and it hung up on me. Sometimes with the robots if you start using every cuss word you know it will send you to a person.

[UndergroundFarmer]

It worked in Judge Dredd for the titular character's acquisition of toilet paper too!

[Jebidiah]

Hahaha I forgot about that!! I still don’t understand the shells either….I kinda thought I would have figured it out as I got older.

[Gingerbeard]

There's a hold tune that's real quiet and pleasant, like. If you make a sound, you get a calming crashing wave. Like it's telling you, 'HUsshhsshh'

[Oreo]

Why do you need the info immediately? Wait a couple of days for them to return an email. Your plant cannot change in 2 days.

[Gingerbeard]

Oreo It's like this.

1. Someone took my money in exchange for a product to be delivered to me on a certain day. It wasn't.
a. Don't fork with my money.
2. Seller's initial response was that the tracking information showed the package was delivered. It wasn't.
3. Shipper's response was that the tracking information showed the package was delivered. It wasn't.
a. The address information they have is not mine.
4. I have to wait for the seller and shipper to get together and figure out what to do.
5. I don't need the pen. I've been using my neighbor's for years. Every month, I buy something for my current grow, or my next: nutes, soil, seeds, fans, and such.
6. I don't like having to track down other peoples' mistakes. I made a lot of money doing that in my career. This is borderline frustrating because I have to wait to see if the other parties are doing what they need to do.

[Ckbrew]

I get it. People make a deal, take your money, don't give a dam, and point fingers. I spent 47 years in retail. From the start it was hammered into me that after you are done if a sale was made or not, say thank you. These days when I make a purchase somewhere I wait for it. Usually there is nothing, but me staring back waiting for thanks for my patronage. Cancel the payment, and tell the seller to FO.

[Gingerbeard]

PRIMO I saw a CCTV video of an 'office' somewhere in India. They were talking to a man about paying $1200 for a computer repair where India needed remote access to his computer.
At the end of the conversation, India was really pissed off at broken computer guy. He was spouting off BCG's address and telephone number and such and telling him he was going to flake him up. It was real cool. You sure as shift don't get that kind of personal service with AI, wot?
Then there was the one where some country called a sheriff's office...
And the number of robo calls we get in our elevator. Those scare the h-e-double hockey sticks out of Dabber. It can be unnerving to hear 'Your warranty has expired.' when riding in an elevator that has a history of breakdowns.

[PRIMO]

Gingerbeard When I get the calls, I tell them, I've been trying to reach you about about your car warranty.......