Announcement
Collapse
No announcement yet.
You know what i love?
Collapse
X
-
Ordered a Buchner funnel to fit filters I had. They sent the wrong funnel. It is too big to fit the flask, but I can make a modification. But the filters are way too small.
Instead of asking me to return the $102 funnel they sent, and send out the correct $13 piece, they refunded my $12 filter money so I can buy the correct $15 size.
The economy in that makes no sense. But, hey. I'm $89 up on someone instead of them on me.Last edited by Gingerbeard; 11-14-2024, 07:01 PM.C'mon, mule!
Coco/perlite
3x3x6
- Likes 2
Comment
-
I'm quick to unleash my ginger wrath on companies who need a good wrathing, so I thought I would throw kudos to Grainger's customer service. Just their customer service.
They sent me a wrongly packaged funnel but the correct filters for the funnel I actually ordered. Got a refund for and they let me keep the filters. Figured I could make the funnel work with, and ordered, the correct size filters. The correct size filters were cut wrong and do not fit the funnel. So, depending on how you want to look at it, either 66% or 100% of the items I have ordered from Grainger have been wrong.
However, in the end, when I contacted them about replacing the new filters that are cut wrong and told them I also wanted to return the wrongly packaged funnel that had been used once, they told me to keep it, and I would be getting a refund on the funnel. The new filters that are cut wrong are going to get taken to a local Grainger shop for return. I'm good with the hand returning a mailed item so I can show them I'm not making all this up.
I get my money back on everything and get to keep everything. So, Grainger has the best customer service I have come across in a long time. A little wary on their product quality, though.C'mon, mule!
Coco/perlite
3x3x6
- Likes 1
Comment
Comment