"I may not be a smart man, but I know BS when I hear it".
So there is a dimmer adjustment port, but you can't use it, and the lights are the best you can get, but they are too bright/hot and are frying your plants- The Light manufacturer says "must be the seeds".
I asked my son who knows a lot about computers and some about electronics if he thought changing the adjuster might cause a problem. He said maybe. It all depends on how it was set up to work with the LEDs. Sometimes parts are used that have features that can not be used with other components, so just because there is an adjustment port does not necessarily mean it is there to be used. Welcome to the wild world of cheap, mass produced, custom electronics. It sounds like they are getting ready to sell you some parts to fix their problem.
Idk man, how high can you raise them in the mean time until you get this figured out. I'm running out of ideas. Maybe you could put a partial screen like translucent cloth between the light and plants? Sounds like a waste or light. It sounds like it is just to powerful for your space.