Nirvana has super customer service, great stealth shipments also. I was so hesitant with my first seed order for illegality issue, but so thankful now that I did....the beginning of a great adventure! Go for it!! 😊
second this, all of it. nirvana does have super customer service. so does seedsman--really stellar, really nice, friendly people with all the correspondence i've had with them. fast response too.
i have ordered from bonza (based on recommendations from this forum/site) and it's not here yet and it took them FOREVER to fill because, they said, the holidays, except but wait my order was placed AFTER the holidays...whatever, they finally sent me a confirmation of shipping a couple days ago. i would not recommend their customer service---they seem a little overwhelmed but it might really have been the holidays... finally, i recently tried cannapot bc they were the only place to have a particular strain i wanted in stock...they are not comparable to the others in terms of fancy technology and presentation but they more than make up for it with selection and very friendly customer service. i placed my order this past sunday and it shipped wednesday. that was only about 3 days after the Bonza order shipped even though i placed the bonza order about 10-14 days earlier than the cannapot order....but again, oh well.
basically, i recommend the following: for your first order, choose a reputable seedbank with a professional online presence--for example, check their FAQs--that's usually a good gauge of how well a place has it's proverbial shit together. if they don't have pages addressing questions regarding all of the following--shipping, PRIVACY, payment, PRIVACY, trackablity, etc.,--then i would regard that as, say, a pink flag. like why is that information not right there, front and center, for a potential customer like you? i'm not saying they're sketch if they don't provide such FAQs, it's just i think a fairly good indicator of a business's overall approach.
get many recommendations from people that have placed a few orders, then, once you do that and you shop around more you can branch out to the smaller (and therefore supposedly more risky) seedbanks.