Niemi LED issues and poor customer service

[Toker1]

Hello GWE community. I want to share an extremely frustrating experience I am currently going through with Niemi LED. I purchased a 260 QB LED from them in early Sept. They never included a dimmer switch to adjust power. I contacted through their website. No response. I called their phone lines and left messages. No response. I even sent them a text message on their cell phone line explaining the situation. No response. Funny, before I purchased the light I had a few questions and customer service was there to answer. But after they took my money, no more responses.
So I decided to escalate this issue and dispute the charges on my CC. Best decision I made so far. ...and wouldn’t you know after my bank became involved and funds were questioned...Niemi LED does know how to use a phone and respond to a text. They do have a functioning customer service department. So far, it’s been a crap experience. The individual made promises to send me a dimmer, but failed to come through. That was 10 days ago. I am continuing the CC dispute until I get my dimmer or a refund. I suggest avoiding this company at all costs.
If they decide to WTFU and complete this transaction, I will update this post. Until then please avoid this company, unless you don’t mind being ripped off then ghosted.

 

[Canuck147]

Rotten experience but good on ya for posting here.
You should tell the dickheads that you post on forums that are observed by thousands.

 

[D.A.A.S.69]

Great write-up toker, that I'm sure will help alot of folks.
I almost bought one of those QB260, last week from Niemi, glad I didn't now, I got an HLG, instead, and it seems to be doing fine.
That kind of no response, from light sellers, gives me a severe case of the redass.
Give them hell.

 

[Toker1]

Lol. I did exactly that this morning.

 

[Toker1]

Thanks D.A.A.S.69 red ass is exactly how I feel right now.
Thanks for the support!

 

[Mr.furley]

With all the new start up company and the promise of efficiency in led technology, I would expect this to become a common problem.
Thanks for the heads up on this company. It is a clear problem with the customer service dept and quality control.

 

[Canuck147]

Or just ask them a simple question -"Is dick head one word or two?"

 

[Toker1]

Haha. When they meet my dickhead lawyers from my bank... it will be plural dickheads one word I believe. I was never a really language guy... but I know my math.

 

[Toker1]

I agree!! Thanks for commenting.

 

[SoOrbudgal]

What a huge bummer Toker1 I sure hope you get compensated.

 

[Toker1]

Thanks! Will keep the hope, but not looking good so far.

 

[Toker1]

Received an email today saying dimmer has been sent today. This is the second time in the last two weeks I have been told this. Hoping this is the last time I hear it.

 

[Farmall]

Mr.furley is right, there will be developing competition in many products used for growing and the fallout will be substantial for companies with mediocre customer service. Sadly, a blacklist has value but it’s important to give them a chance to correct a problem...

Toker1 has done that....so the shit list it is! i

 

[Toker1]

I received 2 things... a refund from my bank and a dimmer switch from Niemi. I was about to inform my bank, then I decided to give this new switch a test run. Another good decision on my part, because the new dimmer switch does not allow the light to brighten with the adjustment knob. The switch dims but doesn’t allow adjustments for increasing watts. Fail! Sent Niemi another email today explaining that the switch they send me was non-functional.
As of right now, I’m giving them 1 more chance to send me a functional dimmer switch. If they can not provide one, I will be returning this light.

 

[Mr.furley]

Bummer on there part.

 

[Toker1]

Agreed. 🤔 I hate to throw shade before I fully understand a situation. But this is not a good look for them.

 

[Toker1]

Niemi LED sent me another dimmer today! Arrives this Thursday. If all goes well, I will drop my case with my bank and allow Noemi LED to reprocess their payment funding. Fingers crossed! 🤞

 

[Canuck147]

Good on ya for being a hardass.

 

[Toker1]

Thanks! You have to with some people. They don’t listen any other way.

 

[Toker1]

Well, I finally got a light that dims properly!
So I will contact my bank and release payment back to the company again. Sucks that it came down to disputing the charge on credit card with my bank, but I am happy with the end result of getting the light I paid for. Thanks for joining me for this ride. Hope you all have great experiences with your purchases.